Families of Men Lost in the Incident

President Bartlet plans direct phone calls to these families after men die in a friendly-fire incident. He asks Will Bailey for help processing information the families send. C.J. stands nearby during the exchange. Bartlet shifts quickly from these personal condolences to ordering research on decertifying Colombia, highlighting the families' place in immediate crisis response. They represent grieving relatives whom the President contacts personally amid Air Force One travel and policy pivots.