Desk Clerk

gatekeeping bureaucratic background-oriented front-facing reserved composed impassive businesslike professional unobtrusive fastidious procedural neutral rehearsed/polite unavailable authoritative physically athletic uniform nervous under threat physically indistinguishable/duplicative distant

A fastidious, officious front‑desk official who performs rehearsed hospitality and bureaucratic containment. He greets the away team with polished, impersonal politeness, provides room keys and complimentary chips, and otheres visitors by naming their planet. He attempts to defuse conflict by invoking hotel policy, warns the bellboy about dangerous patrons, and keeps the lobby’s script intact. When violence erupts and the casino bank breaks he shifts from composed neutrality to flustered incredulity, functioning as the hotel’s administrative mouthpiece and procedural obstacle to the crew’s escape.

3 appearances

Hospitality / Guest Services

Also known as: hotel desk clerk, Mariposa clone receptionist, clerk, athletic black man (2A), Desk Clerk, Athletic Black Man (2B), Royale manager, Royale Assistant Manager, Mariposan Receptionist, hotel manager, Athletic Black Man (2A), assistant manager, receptionist, registration attendant, Mariposa Desk Attendant, Mariposa Reception Clerk, desk attendant, Man behind the desk, manager, Mariposan aide, Mariposan receptionist, Mariposian Attendant, front desk clerk, the manager, athletic black man (2B), Reception desk attendant, Receptionist, athletic black man (2C)

Desk Clerk's Journey

A timeline through the narrative

3 moments

S2E12 · The Royale

When Phasers Fail, Riker Takes Charge

Likely startled and defensive — positioned to absorb blunt questioning while maintaining a surface of hospitality or programmed calm.

The desk clerk is the named target of Riker's approach — although off-screen here, the clerk functions as the intended interlocutor, implicitly expected to answer or deflect Riker's demands when …

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S2E12 · The Royale

Arming the Bellboy / Bureaucracy at the Desk

Absent but influential; the manager's unavailability creates a tone of helplessness against policy.

The manager is referenced as the person who handles complaints but is described as 'very busy' and unavailable; their absence functions as a bureaucratic stone wall deflecting Riker's demands.

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S2E12 · The Royale

Crackling Lifeline — Picard's Fragmented Call

Absent physically; their unavailability produces frustration and heightens the sense of institutional obstruction.

The Royale Manager is invoked as the person with authority Riker requests; the assistant manager claims the manager is 'very busy,' making the manager an absent locus of institutional power …

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